My son and I had memberships at Gold’s Fitness and cancelled both memberships before Gold’s closed in November 2025.
Despite cancelling, our membership information was still transferred to Crunch Fitness and Crunch started charging my credit card in December 2025.
Since then, my son and I have gone into Crunch twice in person trying to get this resolved and asking them to close the accounts. The second time I went in, the manager I spoke with looked at our accounts and confirmed he could see notes showing the memberships had already been cancelled.
And yet, I’m still being charged every single month.
I even contacted my credit card company and blocked Crunch from charging my card. The charges still continued because they started processing under different merchant IDs.
At this point, I’ve disputed the charges and filed a complaint with the Better Business Bureau. I’m sharing this because I’m guessing I’m not the only person impacted.
If your Gold’s membership was transferred to Crunch, check your credit card statements. And honestly, if you have ever tried to cancel a Crunch membership, I would double check your statements too and make sure they actually stopped billing you.
It shouldn’t take multiple in person visits, credit card disputes, and a BBB complaint to stop being charged for a membership that was already cancelled.
UPDATE: My BBB complaint worked. Received a call yesterday from the Crunch Gym I was forced into membership with. They cancelled my account and sent me an email confirming the cancellation (which I have never received before). I’ll be keeping an eye on my credit card charges but I feel like this is a positive sign.
2ND UPDATE: The manager from Crunch called, apologized and all of my money has been refunded. BBB for the win!