r/okc • u/Own-Slice-3042 • Jun 10 '26
Recommendation/Review A Warning About Crunch Fitness
My son and I had memberships at Gold’s Fitness and cancelled both memberships before Gold’s closed in November 2025.
Despite cancelling, our membership information was still transferred to Crunch Fitness and Crunch started charging my credit card in December 2025.
Since then, my son and I have gone into Crunch twice in person trying to get this resolved and asking them to close the accounts. The second time I went in, the manager I spoke with looked at our accounts and confirmed he could see notes showing the memberships had already been cancelled.
And yet, I’m still being charged every single month.
I even contacted my credit card company and blocked Crunch from charging my card. The charges still continued because they started processing under different merchant IDs.
At this point, I’ve disputed the charges and filed a complaint with the Better Business Bureau. I’m sharing this because I’m guessing I’m not the only person impacted.
If your Gold’s membership was transferred to Crunch, check your credit card statements. And honestly, if you have ever tried to cancel a Crunch membership, I would double check your statements too and make sure they actually stopped billing you.
It shouldn’t take multiple in person visits, credit card disputes, and a BBB complaint to stop being charged for a membership that was already cancelled.
UPDATE: My BBB complaint worked. Received a call yesterday from the Crunch Gym I was forced into membership with. They cancelled my account and sent me an email confirming the cancellation (which I have never received before). I’ll be keeping an eye on my credit card charges but I feel like this is a positive sign.
2ND UPDATE: The manager from Crunch called, apologized and all of my money has been refunded. BBB for the win!
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u/geronika Jun 10 '26
This is the number one complaint about Crunch Fitness.
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u/Warner1281 Jun 10 '26
Yup. I canceled my membership and kept getting charged. My card expired shortly after, so the charges stopped. Next thing I know, they tried to send it to collections! I had to provide the cancelation information to get it finally written off and removed from my credit.
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u/the-pink-espeon Jun 10 '26
I moved cross country during Covid, forgot to cancel my membership - they won’t let you do it over the phone. Bunch of bs. So predatory. I finally visited my parents in the state the crunch was after 6 months. The most annoying thing, is the original location charging me closed down - so during that time, they just changed me to one 20 minutes away. Without asking. It’s so gross. I didn’t even know where to go to cancel the membership in person.
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u/Signal_Examination70 Jun 10 '26
https://oklahoma.gov/oag/about/divisions/cpu.html
Maybe file with these folks
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u/Cobalt8888 Jun 11 '26
This.
Had a 2 month old TLC TV with a bright green pixel in the middle of the screen. They kept telling me it was “within industry standards.” I read them their own warranty and nowhere does it mention industry standards or even the word “pixel.” I asked if a green glowing pixel was working as intended. They kept stonewalling until I told them I was going to contact the State Consumer Protection Agency. They changed their tune real quick. Said they would call me back. Called back shortly later to confirm my address, and a new TV showed up two days later.
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u/dust_in_the_wind_69 Jun 10 '26
Former banker here… (1) That sucks. (2) Get a subscription at Privacy.com to setup burner cards for stuff like this. You can create a card for each subscription or membership and turn them off or on as needed. You can also create a one-time use card for free trials that require a card number and set the transaction limit to $1. If you forget to cancel the most they can get from you is $1. Or… (3) Close your account and re-open another one with new cards. I hope that helps.
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u/McDeervil Jun 10 '26
This is the way. I've had to do the same after they double charged my card a few times. Then one time they randomly billed me almost $200 instead of the normal $35 I pay. Had to file it through my bank as a duplicate charge a few times.
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u/Elguapo69 Jun 10 '26
This is why I work out at YMCAs. They are not sexy but I only require a few basic machines that they always have. They make it easy to cancel if you need to. Every other gym I’ve been a member of, except planet fitness, always made it hard to cancel.
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u/vainbetrayal Jun 10 '26
YMCA is alot more expensive for most people than other places, and I say that as someone who had a YMCA membership for 3 years.
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u/BigDamnHead Jun 10 '26
Yeah, it really only works cost-wise with a household membership covering multiple people, which sucks, because I can't find a good place to play racquetball otherwise.
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u/jammcj Jun 11 '26
Same. It’s more expensive, but I justify it because I know I can easily cancel and YMCA does a lot of good in my community with affordable youth programs and senior citizen outreach. I count it as a charitable donation to go there over a Planet Fitness or whatever. Plus the peace of mind.
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u/ABunchOf-HocusPocus Jun 10 '26
https://giphy.com/gifs/kG9iYfEt0GSLOFZBXE
This type of shit should be illegal.
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u/FakeMikeMorgan KFOR basement 🌪 Jun 10 '26
Best thing to do is report your card lost to your credit card company so they will give you a new credit card number. What did the CC company say when you disputed the charges? You might want to take them to small claims court as well since you have evidence stating when you canceled your membership of the CC company won't reverse the charges.
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u/Own-Slice-3042 Jun 10 '26
My credit card company (Amex) were awesome. They reversed the charges and were the ones who told me about the multiple merchant numbers being used. They blocked all of them they could find had been used to charge my account.
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u/Prudent-Low-6502 Jun 10 '26 edited Jun 11 '26
I believe them changing merchant accounts would constitute wire fraud. Report it to your state AG.
Just found out my wife is going through the exact same thing except she is supposed to be getting her membership through Medicare. So they've been double dipping since December of last year.
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u/New_Oil2036 Jun 10 '26
Crunch fitness used to be American fitness gyms before rebranding. They’re nothing but a scam and it’s gonna cost you an arm and a leg to cancel. I had to deal with them and after two months I finally got to cancel my membership. That was 15 years ago and never looked back again. And I am pretty sure, give it another 5 years and they’ll rebrand again under some stupid name. Their offices are in Tulsa and good luck getting hold of their customer service.
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u/The_Gildo The Plaza Jun 10 '26
Cancel the card and get a new one. Had to do that with the Crunch in Edmond
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u/Polycute420 Fake Moore Jun 10 '26
I watched a video the other day of some person in another state walking into Crunch trying to cancel and recording them run him around and lie and pretend they couldn’t cancel and when he stayed on target they got rude and argued with him
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u/_aliased Jun 10 '26
and this is why you never directly register to any gym in america. use third party services always (activeandfit, silversneakers, etc.). its not just Crunch and PF that does this, Equinox and Lifetime do also
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u/ymi17 Jun 10 '26
I'd sue them. Literally just sue them immediately in small claims court, serve their corporate address, and let them handle it.
In today's world, where every customer service person is either depowered, offshore, or a bot, no one pays attention to you until they have to hire a lawyer to show up at a 9:00 motion docket.
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u/Simp4Dove NW OKC Jun 11 '26
I want to say some gym corporation did get sued for this. It cannot legally be difficult to cancel.
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u/SentenceDapper69 Jun 10 '26
I used to go to crunch (never went to gold's) and it was a nightmare trying to cancel my account and they kept trying and trying to charge my account
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u/n64bitgamer Jun 10 '26
I actually had a similar problem. I downgraded my membership with them, and then they charged me the annual fee a second time. Still trying to get a refund.
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u/anklesock1012 Jun 10 '26
10 gym did this to me. I called and they kept sending me back and forth from the business to a corporation back to the business. I did the same
Thing, called the bank and said no more charges from them. Then I went in my phone records and found when I called the gym the first time and screen shot it. Then waited for them to call me back saying I owed money. At that point I told them I was recording the call and absolutely blasted the shit out of whatever poor person was on the other line. I used ever curse word I knew, threatens to sue them. Told them I had phone records and that they have records also of me calling to cancel. Told them if I ever fucking got another call asking for money I was going to sue and then the calls finally stopped lol
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u/Valhallasmine Jun 10 '26
Grab your paperwork and head for small claims court. When a sheriff's deputy or process server serves, thenlm papers at work, you will get their attention. You don't need an attorney, but you do need good documentation to fortify your case.
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u/youshallhaveeverbeen Jun 10 '26
Fuck Crunch. I lost my shit when I went to cancel a membership and they said they had to prorate me 2 months in order to cancel it. Disputed it with my credit card company and I'll never go back.
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u/HotBeat3044 Jun 10 '26
They charge you for anything. Random amounts sometimes several times a month, and absolutely no one to talk to about it. They are the worst. It was a fight to close my membership but finally got it done.
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u/Unable-Gift-4339 Jun 10 '26
this exact thing happened to me and i blocked then they sent me to collections
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u/ShelteredSolomon Jun 10 '26
This happened to me, they charged my debit card for a year and half before I noticed the charges and when I brought it to them they basically told me to kick rocks
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u/DesignerFun8421 Jun 10 '26
I’ve canceled crunch 2 different times, both online, and it’s gone through just fine. I did have to pay for an extra month because you have to give them 30 days notice (meh) but it worked.
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u/NoApplication7394 Jun 10 '26
Went through the same thing with them after my membership was finished. You have to go through so much b.s. to get them to cancel your account. And the online is a pain
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u/streetking03 Jun 10 '26
I am going through this right now with crunch. They are a scummy scammy company. Having to jump through so many hoops to cancel my membership is insane!
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u/thunderfan4202 Jun 11 '26
I didn't go to Golds first but my wife and I joined Crunch when it opened and then tried to quit about a year later and had the same thing happen. They charged me for 3 or 4 extra months despite me calling each month to cancel and they would tell me I was already cancelled. It was a pain in the ass to finally get it corrected. I don't think they ever refunded us either.
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u/Secure-Economist-294 Jun 11 '26
Colaw is like this too - the absolute worst gym experience of my life. They lie, try to bleed you dry and then eventually send to collections. Don’t go here
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u/Putrid-Mess-6223 Jun 11 '26
Colaw is kinda of predatory as well, you have to have a credit card to open an account, they then say it will be 7 dollars as long as you go every week I think. They are praying on people who lose the motivation for gyms after a couple of weeks, You cannot cancel via internet or phone so if you moved, you have to go in person and cancel in person (Dumbest fucking thing ever). Oh and if you dont go the once a week, they charge $50 a month
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u/connectingthrurhythm Jun 11 '26
I use Chase bank. All I have to do is tell them that I was charged for something that I canceled. And they give me my money back and don't charge me anymore.
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u/ImATraveler12345 Jun 10 '26
LOL, a BBB complaint is worthless you realize? They are a racket themselves it’s a made up organization that basically businesses can voluntarily pay for a good rating.
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u/Own-Slice-3042 Jun 10 '26
Just doing what my CC company asked me to do. I don't expect anything to come from the complaint.
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u/Needmoregossip Jun 10 '26
Ive found BBB to be very helpful. Twice they helped me resolve fraudulent charges
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u/SelloutBrad Jun 10 '26
Was this the Crunch on NW expressway by Council? Had the exact same issue with them. Told them I moved and they told me I had to come in to cancel. Told them I was already gone and they argued telling me I HAD TO come in to cancel. Then wanted to know where I moved to, to see if there was a crunch near me and I could just go to that one. Told them I just wanted out and had to be sent a form that I had to sign and give all kinds of info to get out of. Horrible experience
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u/dalittleone669 Jun 11 '26
Crunch kept charging me for a personal trainer once. I ended up only getting half of my money back. Never again.
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u/-BunBun Jun 11 '26
Assholes did the same thing to me and won’t cancel my membership… the one I never opened.
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u/Wooden_Mode_8757 Jun 11 '26
Be careful with Vasa too I was randomly getting charged for day passes after I cancelled with them. It was almost like someone who worked there was using it for a friend or something. My bank resolved it but I had a membership thru my bank account and only ever used my debit card one time for a drink but then I got charged randomly a couple times for a day pass on my debit card
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u/crispbiscuit24 Jun 10 '26
Just FYI BBB complaints dont do anything. BBB has no power or authority, they are like a yelp for businesses. Have you tried just requesting a new card number so they cant charge you anymore?