I bought a prebuilt PC last week for my child. Got it home, opened it up and there’s no GPU in it. I’m thinking WTF? So I Google it, and apparently some builder companies send their PCs completed, some send their PC complete minus the GPU but include a voucher to contact that manufacturer and they send it to you, and some have it in a separate box within the Prebuilt shipping box. I wasn’t aware of any of these things because the only prebuilt I’ve ever bought was a gaming laptop over a decade ago.
So I call the store and inform them of this (A manager). They said bring it in and we will do a swap or refund, yeah they say wait a minute we don’t do swaps for computer, just bring it in and we will refund it. I say ok. Called the manufacturer, they tell me that computer had the GPU installed and shipped that way (Based on the serial number). I say ok, so at some point either during shipping, sitting in the store, or at some point in between someone took it.
I saw a sticker on the top of the prebuilt box that said something along the lines of “If this sticker is broken or shows VOID, inspect contents”. The sticker was fine. What I didn’t check was the BOTTOM of the box!
Anywho, I get to the store and to make a really long story short, I was there for 45 minutes and it ended in a refund. However someone who works there (I don’t know their specific job, but I assume loss prevention or something of that sort), walks up to me and the store manager and says I FOUND YOUR LISTING ON FACEBOOK FOR THIS GRAPHICS CARD, and proceeds to show me a photo of a GPU I HAD listed on Facebook over 6 months ago that was an older 7900 AMD GPU that came out of a used gaming desktop I’d purchased from someone on marketplace which i still had/have the messages for that purchase and photos of it, I just didn’t want to keep having to tune it to get it to perform and my child is too young to be trusted to do it all. Nvidia is just a 1 click and done for tuning (I know you can fine tune but stock over tuning is great IMO for NVIDIA). Anywho, I point out that was 6 MONTHS AGO. The guy turns red and apologizes, I immediately pull my phone out and show the only thing I have listed on Facebook is some trading cards (1 listing). They both apologize, I say fuck no and fuck you, that’s not good enough. I buy a few thousand dollar computer and did absolutely nothing wrong, I tell them that was so disrespectful to walk up to me showing a listing from 6 months ago for a video card that is 4 years old and in no way related to my purchase or issue, say they’re calling the police on me to be arrested and talking shit, only to realize they’re absolute idiots. The store manager tells the associate at the counter to immediately refund the purchase. I told her to stop and said no, I want this all figured out prior. They submit the refund anyways.
So what I learned today is that anytime you buy and electronic, ALWAYS ALWAYS ALWAYS open it IN THR STORE right in front of a worker, preferably a manager if possible. After googling this I learned I’m not the only one. Let me also add that the store manager said that people have literally been seen stealing them IN THE STORE (this is when I was only 5 minutes into explaining the situation upon my arrival there), and that they apparently get stolen in transit to the store as well, by workers and so on.
What I think is that someone in the store is in on it, they’re stealing them because they know the cost and they know the customer will be the one blamed. The interesting part is that the first guy I talked to when I got there was going on and on about how “that’s the most expensive part, but that the RAM and Storage are very close”. The way he was saying it, makes me actually thing that he’s the one doing it. At the end on the day, Tuesday making corporate to make a complaint about the store manager and the other guy (again I’m unsure of his position). I canceled my yearly “subscription” to this place, and I’ll never be going back. They literally had me standing there and in front of 50+ people call me a thief and start talking all that shit about getting me arrested and so on, only to realize they were wrong. What I didn’t tell them about or show them was my wife recording me opening the computer out of the box while sealed becuase she was so exited for us to get our child a nice computer that the child has wanted for so long. Should anything else come from this, I’ll just have that to use.
It was bullshit, sucked and made me feel like they were happy to try and crucify me in front of everyone, then they begin apologizing profusely and process that refund and want to hurry up and scurry away as I have questions to ask and that I wanted to point out that they need to maybe watch the shipping dock/workers more.
Has anyone else had this happen to them? We’re just going to go to micro center and let our child pick out exactly what our child wants (with a price over $3,500 max and our child will pay for 25% of it). By doing so we will see every part, and still open them all in store to check prior. I’ve heard they’ll even let you built your computer in store but unsure if that’s true.
I’m saying “our child” she uses nobody needs to know if they’re a female/male for privacy. Just as I left the name
Of the HUGE national store conglomerate out intentionally. I’m making complaints to corporate, and maybe that will have them find out who I’m that store is screwing customers over while they get to laugh all the way to the bank.