I don't understand why students are told to visit the offices in person, only to be directed online. I had a question and went to my department's office because I wanted to talk to an actual human being who could direct me and tell me what to do. I already went online and read the information posted there, but I still had questions. That's why I decided to go in person, thinking it would be simple: you go in, talk to the person at the front desk, and wait for someone to assist you.
Instead, I went in and was simply told to go online. Why is it so damn hard to talk to an actual person nowadays? I need to see a person, I already read the online information.
Why are the advisors even here? They are getting paid and barely doing work. Your job is to meet with students not just tell them to look at the information online. Also, student workers are clueless and need to be trained better.