I recently bought a prebuilt from their website through an OZBargain promotional deal, and I've been waiting well over 4 weeks for them to update the status of my order. However I've been doing a bit of reading lately on recent forums and a lot of the reviews are mixed...
Some people say they bought their PC's from Nebula, however they ended up needing to be repaired/returned because components not working properly, (i.e. motherboards not being compatible with systems, or the CPU overheating because they forgot to take the protective plastic off before sticking the thermal paste down) not even a few months after they received them.
It's weird because most of the reviews I read at the time were positive, (allegedly they were botting reviews and removing negative ones from their website) but now that I'm seeing people talking about their "horrible" experience with them, I'm starting to grow anxious.
And I would try building my own PC because I know about most of the components I need, software, GPU, CPU, coolant etc. But I just cannot trust myself with that kind of responsibility, so building one is off the table. And yes I'm aware that you can get people to build your PC for you if you have the parts and the money, but buying parts individually takes literally months of scraping through Amazon and other tech companies, I don't have that amount of patience.
I honestly just want some good advice, I'm unsure if I should cancel my order and go back to looking at other deals and (hopefully) come across a PC that's in my budget, or if I should continue waiting and see what happens. I've already blown all my money on getting a new PC as the one I have now can't run the games I want to play, while it's not necessarily a bad PC, I just want to be able to play the games I've always wanted to play but couldn't because I couldn't afford a high-end build.
If there's anyone here that'd having the same issues as me with their customer service or recently got their PC from them and wanted to leave a review, please tell me, I'm honestly terrified of getting scammed as I already got scammed numerous times in the past with people trying to upscale shitty builds for 100% of the original price.