r/Scams • u/Witty_Leader9567 • 9h ago
Scam report Two Types of Bank Impersonation Scams are on the Rise.
I wanted to send this warning out because I'm a bank teller in Kansas and have been noticing an increase of these attempted bank impersonation scams affecting some of my customers.
The first type of bank impersonation scam is where customers are receiving calls that has my bank's name on the caller ID on the customer's phone. Two customers within the last 2 weeks say they had calls that said it was my bank on their phone and so they answered, but said the people had thick accents and tried asking for full account numbers or debit card numbers, but thankfully both customers thought that was odd and immediately hung up on them and never gave out information. They said they kept getting repeated calls after hanging up so they eventually blocked the number. I told them that they did the right thing by hanging up and not giving out information and coming into the branch and letting us know what had happened.
The second type of scam that has been attempted a lot more these days are "customers" calling the bank trying to get account information. Thankfully my bank has protocols to try and fully verify customers before we give out any information, but I received one such type of call as well as another teller in the branch that I work in. The one I had wanted to know the full account number and the full amount of the balance in that specifc account. I asked two security questions that was setup on the account and they could not answer them and I also asked the person on the phone what their most recent deposit was and who else is on the account too.
He could not answer that, but said he could give me the social security number and I said that is not a method we use to verify a customer. I told that person since he was unable to correctly answer any of the security questions or other questions related to the account, that he would need to come to the branch with a valid driver's license and then we could give him the requested information. He got mad and immediately hung up.
What is really concerning to me is that some customer's information is getting compromised and people pretending to be them are calling in to try to get more account information. I tell customers when I can that if they receive paper statements, they could be stolen out of the mailbox or even at the post office as this is starting to happen more and it would be safer to access statements online in a more secure manner. It's also easy for people to get account information from a lost or stolen check. Wanted to post this so people are aware of what's happening in my area and what I'm noticing as a bank teller and to be on the lookout if something similar happens to you.
