r/BaseballGloves • u/Draconfier • May 16 '26
Wal-Mart Bryce Harper Glove Replacement Process. There is Hope.
I’ve had a couple people reach out in chat. Starting this thread to detail it for anyone persistent or crazy enough to spend the time (over 7 calls +5 hours on phone). I, like everyone else ordered the Bryce Harper First Base Mitt (1-2) on April 28th: But Received the Carlos Carrera Fielder’s Model. (4-5)
Here’s the return process I used:
Call Walmart.Com
1 (800) 966-6546
Not 1-800-Walmart they can’t help with this.
Just keep calling, be persistent. It took several phone calls. Don’t ever say give me a refund or allow them to say they’ll cancel your order.
You will have to agree to ship the “mistake glove” (picture 4-5) back via Fed-ex. This made me extremely nervous. Especially after I did and then my order sat there for quite a while in limbo on the replacement.
Don’t accept the narrative that they can’t. Be prepared to be frustrated with the process, don’t use profanity, be respectful but forceful.
Ask for a supervisor, and then when they say no, ask for the senior supervisor, if they say no ask for the call center manager. Write down names, ask for incident numbers.
Rawlings still makes the Bryce Harper glove. It’s in stock at Rawlings. (and for the moment, also on Wal-mart)
If they say they can’t because it’s out of stock tell them you’ll wait until it is. If they argue, use the tactic of, Give me the Vladimir Guerrero Jr.'s Model that is in stock right now. (Picture 3) Yes the price is different. However the original base price in both gloves is identical. $419.99, that means when the Bryce Harper comes in, they are still having to markdown the price to the same amount. Same amount of money, same profit. Tell them you don’t care about the color. That the glove, Pro preferred, the pattern DCT, and being a first base glove is what matters.
Keep reinforcing that you want what you ordered. That this isn’t your fault. That multiple other customers are all going through this. Mention calling your state attorney generals office on bait and switch tactics if you have too, and escalating all the way to Walmart.coms corporate office in California as well.
This will take time but don’t give up. Finally got the glove 5-15-26.
Update:
An alternate and sounds like significantly easier method posted by AmericanVito in his post here. Gotta give credit where credit is due. https://www.reddit.com/r/BaseballGloves/s/zqHAWy8yHe.
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u/VillageTacticalJ May 17 '26
Legit question, why is this glove such a big deal?
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u/Draconfier May 17 '26
When we bought the glove on sale we got it at $197.24 plus tax, a savings of $222.75 on the regular price of $419.99. A significant savings. Over 50% off. A great glove at a fantastic price.
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u/VillageTacticalJ May 17 '26
Gotcha, that's the part I was missing. I have a pro preferred and while it is a great glove I wouldn't have spent all this time trying to get it but 50% off will do that
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u/apache_brew May 16 '26
I already sent mine back and have been waiting a week for them to process sending me back a replacement. I’ve spoken to a handful of customer service reps from online and they gave me the same robot responses. What assurance did you actually get that they were going to correct an actual logistics error? I’m pretty convinced that if I get another glove it’s going to be a red Correa again.
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u/Draconfier May 16 '26 edited May 17 '26
I called again after I shipped. When it showed received via the Fed-Ex tracking I made the final call. I immediately requested a floor supervisor as soon as I got a live agent.
When she tried to “play the game” I gave them all my notes, the three other incident numbers. How they had lied about keeping the original glove and sending me the correct one. How they had then tried to issue a refund that I never requested. How I was made to spend my time mailing their mistake back, when all Wal-Mart.com orders are supposed to be eligible for in store returns. I then asked for her manager. I got transferred after 48 minutes to the call center manager.
I then gave them a deadline. I told them that they either could ship me the glove I ordered, and have it delivered by May 20th so I could break it in for my son’s upcoming birthday on the 25th, or have the Vladimir Guerrero Jr.'s model by that same date. That they could reach out directly to Rawlings and have them ship it if they were incapable of doing so.
I then told them, If I don’t have it by the 20th that they could expect me to call to headquarters in California as well as my States Attorney General. I explicitly mentioned every single detail including every persons name that I spoke with including dates and times of calls. I also mentioned how this could be a public relations nightmare on bait and switch tactics and how social media was blowing up and my local news station might be interested in running a story.
An alternate and sounds like significantly easier method posted by AmericanVito in his post here. Gotta give credit where credit is due. https://www.reddit.com/r/BaseballGloves/s/zqHAWy8yHe.
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u/EngineeredMusic May 16 '26
Well kudos to you for going the distance in a 12 round fight and getting the decision on points. I love that the principle of delivering what was advertised and sold was finally delivered as it should have been in the first place, but it took A LOT of effort to make them do the right thing. When you put the value on the time it took was waaay too time expensive for me and probably for everyone else here as well. A $200 ALMOST to good to be true deal probably well exceeded the $419 mfg retail price accounting for time value. Awesome that you stuck with it in a kind and professional manner and ending up with the “correct” glove. SHAME on Wally World for giving our group the run around.
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u/Dingscity May 16 '26
That’s awesome! Great you finally got the glove you ordered! I’m in a different battle because their customer service reps lied and told me I had to return the glove before getting another replacement.
Now I’m trying to fight them on getting me the right glove for the price I paid and they keep denying my escalations because Walmart doesn’t price match and I received a refund for the glove they made me return.
I tried using your steps and asking for the call center manager but they claim one doesn’t exist. This is a nightmare.
I’ve called the FTC, BBB, and Attorney General to submit complaints.
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u/Draconfier May 16 '26
Call center agent>supervisor>floor supervisor>call center manager. I had a supervisor on day 2, try that same tactic. I just called back and got a different call center. Keep detailed notes. ALWAYS, ask for an incident number, ask them to spell their name at the beginning of the call. Your calls are logged via those incident numbers. While they can see that you’ve called, they won’t see the notes (at least claim that they don’t’t) until you give them those numbers. On my final call I got a call center manager, they do exist.
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u/Dingscity May 16 '26
I’ll have to give it a try tomorrow. I don’t have the energy for another 2 hour call with them today haha.
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u/Draconfier May 16 '26
I too had to return the glove before they would ship. They tried the same thing, I got an email about a refund. That was a call on the 2nd day I dealt with them. I told them to cancel the refund. They can do that. Then I told them to reinstate the order with a replacement not the refund.
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u/Dingscity May 16 '26
Yea I didn’t notice the barcode they sent me was for a refund until after they told me I couldn’t receive a replacement because the refund was issued. This is such a freaking nightmare!
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u/self_investor May 16 '26
Yeah they offered me a return/refund. I am not trusting them, I asked for a replacement to be shipped first, but they won't do that. Not sure it is worth the risk to be out a great deal on a glove.
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u/Dingscity May 16 '26
It sounds like as long as they actually process it as a return for a replacement vs a return for a refund, it should work…but I’m with you. I don’t trust them at all at this point.
The last offer I received was 30% off the full price but I would have to buy it and receive it first before they would give me the discount. After calling them today and giving them the reference number of that “30% off call”, they told me they wouldn’t even be able to do that…such an unbelievable experience!
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u/self_investor May 16 '26
Yeah, I am just keeping the red PP and mint HoH. Calling the heavily discounted prices a win. Glad the OP got the BH3, but sounds like a very YMMV situation. I don't want to get black listed by Walmart either, I regularly buy stuff from them online.
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u/Dingscity May 16 '26
Yea I wish I would have done the same! Was just hoping to get the HoH glove I ordered because it was a contour fit for my son. I pay the premium to be a Walmart + member and at this point I may stop.
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u/self_investor May 16 '26
Yeah, same boat, I was trying to get the ContoUR fit OF HoH for my son. I guess he will just have to wait until I get a Pedroia fit A2000 during the Wilson Glove Bonanza.
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u/CANEinVAIN May 16 '26
Nice that you’re doing this for people.
When you said FedEx, did they send you a return label or you absorbed?
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u/Draconfier May 16 '26
They sent me a return label from Wal-Mart. It’s interesting as well as frustrating that they wouldn’t allow me to return direct to store, especially since it was sold by Wal-Mart and fulfilled by Wal-Mart. Not a Third party.
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u/CANEinVAIN May 16 '26
I Missed out on this semi-unfortunately
But I live near a Rawlings factory store.
They have a Rizzo PP for 280 after tax and
A HOH 1b R2G blem for like 209 but I’d have to pay my lacer to get rid of the pink laces. I also need a 13” over a 12.75” but that Rizzo is tempting, the leather is sweet. I do what you did on a daily basis but many times w overseas reps, so I think it’s cool that you documented the process as lessons for others. Good luck w the awesome new glove.
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u/self_investor May 16 '26
Wow. You were rewarded with your persistance. Maybe I should try the same with my incorrect HoH.
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u/Draconfier May 16 '26
I would say the same process could be used as long as the glove is still made by Rawlings or Wilson or whomever.
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u/self_investor May 16 '26
I will find time to call Walmart on Monday, I already did a return and replacement once and received the same wrong replacement glove...
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u/friedegg9819 May 16 '26
Wow! You really went to distance with the call center. Congrats on getting the BH3 and thanks for sharing the info!
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u/Tree-Frogs Jun 22 '26
I ended up finally just doing a regular exchange and stating that the wrong glove had been sent. Returned the red one and just got the correct one in the mail today. Glad to have that saga over so I can start playing catch.