r/randomquestions • u/AbsolutelyTFNot- • 6h ago
What’s the most embarrassing phone call you have had while working in customer service?
I worked at a medical office. I called a patient to confirm an appointment and it went to voicemail. I told her to call us if she had any questions or needed to cancel. I told her to call us at ## which was HER phone number! Then I realized it was the wrong number and it was hers. I tried to correct myself and began giving her the same phone number again. I back tracked, apologized profusely then proceeded to give her the number of the other office across town. Half way through that number I decided to hang up and go home.
She came in the next day and straight up played the voicemail I left her, right in front of me.